Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Items that are damaged or altered in any way are not eligible for return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund, which is beyond our control.
Exchanges
We do not offer direct exchanges for products. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product while adhering to our return policy. Please follow the return request process outlined above for your original item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. Include your order number and a description of the issue, along with any supporting images if possible. We will work with you to resolve the issue promptly, which may include a replacement or refund depending on the circumstances.
Final Notes
By making a purchase on radiantessencephotography.com, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time. It is your responsibility to review this policy periodically for any changes. If you have any questions or concerns regarding our return policy, please reach out to us via email, and we will be happy to assist you.